PROCESSING TIMES

Orders are processed during business hours, Monday to Friday (AEST) and are shipped within 24 hours from the time of placement, excluding weekends and public holidays.

 

IMPORTANT: CANADA SHIPPING ALERT

To all of our Canadian customers,

We have received an update from the Australian postal service about the ongoing postal strikes for local Canadian postal services. Please select DHL postal services at check out to ensure you have a smooth and uninterrupted shopping service and delivery. 

Please see below notice we have received.

"Due to ongoing union strike action, Canada Post has advised all countries to temporarily stop sending all items to Canada.

As a result, all services to and from Canada are temporarily suspended as of 27 November 2024.

International items that have already been sent to Canada between 4-26 November will be held securely by Canada Post, however tracking information from Canada Post may not be available at this time.

Once services resume, items will be processed and delivered by Canada Post as quickly as possible. However, customers should expect delays as Canada Post works to manage the volume and stabilise operations."

 

AUSTRALIAN SHIPPING

All orders are shipped express using Australia Post from our Melbourne based warehouse and the cost of shipping is free for all orders. Orders placed before 2pm(EST) each working day are dispatched on that day, and will be delivered within 1-2 days to all major metro areas and capital cities in Australia. If your suburb doesn't fall in this category then it may take 2-3 days. You can see if you are located within the express post network here. All Australian orders are fully trackable. Each transaction will receive a unique tracking code that will be sent to you via email. You can track your item here. 

 

INTERNATIONAL SHIPPING

Madison The Label ships worldwide with an international shipping fee of $15. Free International Shipping is valid for all orders over $150 (AUD). Free shipping is automatically applied during the checkout process.

Australia Post International shipping services have a 5-15 business day delivery time. Please note that shipping time varies per destination and does not include customs processing delays. We use Australia Post Pack & Track International Services for the following countries: Belgium, China, Croatia, Denmark, Estonia, France, Germany, Hong Kong, Hungary, Ireland, Israel, Republic of Korea, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, United Kingdom and the United States.

We use Registered International Services for all other countries. This service provides tracking numbers for certain countries only. In the event that an attempted delivery is made, your parcel will be left in a secure location or you will be required to collect your item from your local post office. We are currently unable to ship to New Caledonia. 

 

CANADA 

$30 AUD flat rate shipping to Canada. Free International Shipping to Canada on all orders over $150 AUD.

 

INTERNATIONAL TAXES AND CUSTOM CHARGES

International customers may be required to pay sales taxes, duty and/or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and/or state of shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Madison The Label is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

 

SHIPPING ON PRE-ORDER ITEMS

Items that are listed as pre-order will be shipped once the item arrives in stock. If multiple items are ordered, then all available items will be shipped out and a separate parcel will be sent once your pre-order arrives.